Position Purpose Client On-Boarding teams goal, is to ensure a global and consistent first service is rendered to the clients. Ensure practices are adhered to banks standard procedures and guidelines with an emphasis in the area of compliance. Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.
Responsibilities
Direct Responsibilities
Support the execution of controls and tasks required in the Client Onboarding Data Maintenance and Banking Services process, ensuring that client documentation, data capture activities and banking services accorded meet the Bank's policies, standards, and applicable local legal and regulatory requirements
Work closely with internal customers to provide support to on-boarding of clients to the Bank.
Maintain sound work processes and integrity of client data.
Uphold the highest standards of control.
- Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.
Maintain workflows in accordance with site specific (SG/HK) requirements and ensure they are understood.
Controls are in place with regards to safe custody of account documentation, potential operations risks associated with users requests to access database of sensitive client data, signatures and document images.
- Verify controls in place with regards to safe custody of account documentation; potential operation risks associated with users requests to access database of sensitive client data, signatures and document images.
Administer request from internal regulators, internal stakeholders with respect to audit review
.
Provide feedback and escalate issues to the appropriate functions and management.
- Drive delivery of training requirements and conduct training on data maintenance, banking services processes as required.
- Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
- Comply with regulatory requirements and internal guideline.
- Contribute to the reporting of all incidents according to the Incident Management System
- Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
Escalation to management and/or Permanent Control (or Compliance as appropriate) upon issue being identified
Contributing Responsibilities
Understand the principles and be familiar with Client databases requirements individuals/Corporates/Holding Companies/Trust Accounts.
Essential knowledge and experience in Client Data Management experience.
- Must possess strong fundamental and technical skills, awareness of operational risk.
Competent in MS Office tools, particularly MS Excel
Technical & Behavioral Competencies - Ensure Integrity of Creation and Maintenance of Client Data and meeting SLA & KPI.
- Manage processes of closure of accounts.
- Link clients to banking service tools (eg Direct access to advisory desks,dormant,deceased accounts, Blocking / Unblocking of accounts , etc) as requested as part of support handling.
- Ensure all clients documents/files are stored securely whether electronically, through Image scanning or in paper format.
- Support internal customers queries related to clients data/profiles to facilitate processes.
- Prepare regular reports for Management review (daily / weekly / monthly / quarterly / periodic statistics)
- To assume the responsibility of a level 2 checker.
- Ensure timely processing of static data inputs request.
- Appropriate and confidential handling of client data and information.
- Provide Regional Support following SG and HK time and public holidays.
- Work within a team with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.
- Be open to change and support the vision of working in a fully transversal operation.
- Ability to share information and eventually train new team members.
- Abide with operational risk procedures and escalate incidents to Management where necessary.
- Contribute to the implementation and controls for daily processes and assist with the update of procedures.
- Report and escalate concerns / issues to Manager when required.
- Liaise regularly with the following internal groups to ensure a smooth support process: WM COB SG/HK , Compliance, Legal , FO team, Client on-boarding and due diligence team in Singapore / Hong Kong or other support team within WMHK/WMSG that have any involvement in the Client On-boarding process.
- Essential knowledge and experience in Client Data Management experience.
- Excellent communication and interpersonal skills. Fluent in English (spoken and written)
- Should process strong fundamental and technical skills, awareness of operational risk.
- Excellent PC skills, especially in Excel.
- Understanding of Compliance and Regulatory influences within the Client Onboarding process.
- Demonstrate strong analytical and risk sense.
- Able to work under pressure and exhibits strong problem-solving skills.
- Understanding the importance of data integrity.
- Team player, Independent, positive attitude, and attention to details.
Specific Qualifications (if required)
- Minimum 4-5 years of relevant working experience.
- Bachelors level degree or professional qualification.
