Associate IS Business System Analyst - Mobility

What you will do

Role Description:

In this vital role you will be responsible for design, development, delivery, and life cycle of Amgens end user technologies. The Mobility team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications. As a member of the Mobility Services team within Digital Workplace eXperience (DWX), you will contribute to high-impact projects that improve user experience while ensuring the security of Amgens data and assets.

You will be working on high visibility projects and play a key role in delivering on IS initiatives and optimizing the end user experience while maintaining the security of Amgen assets and data. You will need to establish and maintain a positive business relationship with users and business partners and participate in supporting critical mobility services for Amgen.

The role will be based out of Amgen India Technology center at Hyderabad

Roles & Responsibilities:

• The MDM Analyst will be responsible for several activities including but not limited to the following:
• Assists in driving day-to-day operations and service management within Mobility Operations & Engineering delivery team
• Solid working knowledge of Mobile Device Management Lifecycle from procurement to security.
• Executes on testing, implementation, and support of key projects implemented by Mobile technologies
• Working Knowledge of Telecom Expense Management lifecycle processes
• Heavy US Wireless carrier execution in support of EVIP and PAL staff
• Provide global end user level 3 support for all mobile devices, with focus on iOS including DEP / ABM supervised devices and unsupervised devices
• Validation of new iOS, iPadOS and JAMF releases for impact on Amgen environment
• Strong analytical and critical thinking skills with the ability to perform detail-oriented work including translation of large data sets (extraction, transformation and analyses) into high-quality, actionable results
• Support user acceptance testing (UAT) and pilot testing for feature rollouts and upgrades.
• Maintains internal Mobility Support site and coordinates TechBeat Updates with OCM.
• Maintain and document standard operating procedures (SOPs), support materials, and training content.
• Track and report on key performance indicators (KPIs), working to improve operational sustainability and service reliability.
• Facilitates user communications and organizational change management when changes are being implemented (outages, upgrades, attribute changes, etc.)
• Collaborate with cross-functional teams including Information Security, Identity Management, and Records teams to ensure secure and compliant mobile solutions to ensure solutions are scalable, secure, and optimized to protect Amgens information
• Delivers results in an environment consisting of diverse global and matrixed partners including non-dedicated resources
• Develops relationships with internal business partners, service partners, and vendors to support operational objectives
• Ensures risk and compliance by adhering to legal and regulatory guidelines and policies and Standard Operating Procedures

Working Hours:

• 10.00AM IST 07:00PM IST

What we expect of you

• We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Bachelors degree and 2 to 6 years of Computer Science, IT or related field experience

Must Have Skills:

• Technical background and hands-on experience working in Mobile end user support within a global, corporate environment. Experience should include mobile device management.
• Solid grasp of Mobile technologies including JAMF, InTune, Tangoe, Apple ABM and related mobile security technologies (such as application management, device trust).
• Strong knowledge of iOS and iPadOS, including supervised & unsupervised device configurations.
• Strong US Wireless Carrier knowledge and management

Nice to Have Skills

• Experience managing shared and individual-use mobile devices in corporate settings
• Proven ability to deliver results in cross-functional and vendor-supported environments
• Ability to impact and influence outcomes and to balance multiple priorities to build a strong network and relationships across IS functions and the business
• Demonstrated ability to work in a fast-paced team environment while consistently demonstrating flexibility, resiliency, and resourcefulness.
• Proven experience in MS Office Suite & Collaboration tools, including development of advanced Excel spreadsheets, PPT, Teams and SharePoint
• Telecom Expense Management experience preferred Tangoe IPV and Rivermine
• Excellent problem-solving, team and time management skills
• Resourceful and proactive in capturing information and sharing ideas
• Working knowledge of ITIL methodologies and systems including ServiceNow
• Strong data analysis and reporting skills using tools such as Excel and Power BI
• Understanding of Agile methodologies and DevOps
• Demonstrated collaboration and problem-solving skills in fast-paced, global environments

Soft Skills:

• Excellent leadership and team management abilities.
• Strong communication and interpersonal skills.
• High level of integrity and ethical standards.
• Problem-solving and critical thinking capabilities.
• Ability to influence and motivate change.
• Adaptability to a dynamic and fast-paced environment.
• Strong organizational and time management skills.
• Ability to manage multiple competing priorities in parallel.