Associate – International Voice Process (US Healthcare)

Job Title:

Associate – International Voice Process (US Healthcare)

Location:

Job Type:

Shift:

Joining:

Transport:

About The Role

Key Responsibilities

• Handle inbound and outbound voice interactions with US healthcare customers.
• Process claims and related transactions as per process guidelines.
• Investigate and resolve queries, ensuring compliance with US healthcare standards.
• Meet assigned productivity and quality targets.
• Adhere to attendance, punctuality, and performance parameters.
• Maintain professional standards in communication and conduct.
• Coordinate with peers and supervisors for efficient workflow.
  

Eligibility Criteria

• Education: Undergraduates / Graduates.
• Experience:
• Freshers with excellent English communication skills (B2 level) OR
• Experienced candidates with prior US healthcare voice process experience.
• Willingness to work night shifts (US Time Zones).
• Candidates from Bangalore or those willing to relocate immediately.
  

Skills & Competencies

• Excellent English communication (B2 level) with clear pronunciation.
• Awareness of telephonic etiquette and customer handling skills.
• Basic knowledge of US healthcare processes preferred.
• Proficiency in MS Office and basic computer navigation.
• Good typing skills.
  

Salary & Benefits

• Experienced: Up to ₹4,00,000 LPA. (Including Variable Shift allowance -VSA)
• Freshers: Up to ₹3,25,000 LPA. (Including Variable Shift allowance -VSA)
• 2-Way cab facility.
• Medical insurance coverage for self and family.
• Learning and development opportunities.
• Rewards & recognition programs.
  

Interview Process

• HR Screening
• Harver Assessment (Online)
• Voice & Accent Round
• Final Interview with Operations Team