Associate: Growth & Lead Generation

Company Name: Digi Smart Assets Private Limited

Brand Name: Niwish

Sector: Fintech (Gold & Silver)

Location: Juhu, Mumbai

Designation: Associate: Growth & Lead Generation

Qualification: Under Graduate/ Graduate

Experience: 0-3 years

About Niwish:

Niwish is a digital platform that lets users invest in 24K gold and silver. Backed by industry

experts, it offers secure, insured vault storage and instant buy/sell at live market rates. With

features like SIPs, doorstep delivery, and transparent pricing, Niwish makes precious metal

investing simple and accessible.

Key Responsibilities

Initiate outbound calls to potential users and partners to explain Niwish’s offerings.

Handle inbound customer queries over call & email with clarity and professionalism.

Write clear, concise, and polite email responses to leads and support queries.

Maintain records of conversations, follow-ups, and outcomes using internal tools.

Coordinate with sales, tech and operations teams for smooth resolution.

Build trust and relationships with users.

Skills Required

Excellent verbal communication in Hindi and English (Gujarati/Marathi is a plus).

Strong email writing skills - grammar, tone, and structure matter.

Comfortable using WhatsApp, Email, Google Sheets, and CRM tools (training will be

provided).

Positive attitude, willingness to learn, and a genuine desire to help people.

Basic understanding of digital finance or fintech is a bonus.