Associate - Bengaluru

As a leader in the Wealth Management division of Goldman Sachs, you will play a crucial role in empowering clients and customers globally to achieve their financial objectives. Through our advisor-led wealth management services, you will provide comprehensive financial planning, investment management, and banking solutions to a diverse client base, including ultra-high net worth individuals, family offices, corporations, and more. Additionally, you will contribute to our consumer business by delivering digital solutions that enhance customer experiences in spending, borrowing, investing, and saving. Your impact at Goldman Sachs will involve overseeing a high-performing team dedicated to providing exceptional customer service to our Marcus customers. By effectively managing operations teams in chat processes, you will drive business goals, ensure employee satisfaction, and continuously improve key metrics such as chat quality, productivity, and schedule adherence. Your leadership will be instrumental in identifying risks, managing escalations, and enhancing controls to strengthen operational efficiency. Collaboration with various stakeholders will be essential in resolving issues that impact customer experience and business continuity. Your strategic vision, demonstrated leadership presence, and ability to make sound decisions in a fast-paced environment will be critical in driving the success of your team and contributing to the overall goals of the organization. Additionally, you will play a key role in driving initiatives, recommending process improvements, and ensuring optimal resource utilization to achieve audit compliance and operational excellence. To excel in this role, you should possess a Bachelor's degree, a minimum of 5 years of banking or contact center operation experience, and 3-5 years of supervisory experience. Strong interpersonal skills, executive-level presentation abilities, and proficiency in Microsoft Office tools are also required. Your adaptability, self-direction, attention to detail, and positive attitude will be valuable assets in this dynamic and team-oriented environment. Goldman Sachs is committed to fostering diversity and inclusion, providing growth opportunities for every individual within the firm, and supporting personal and professional development through various programs and initiatives. By joining our team, you will be part of a leading global investment banking and asset management firm that values your unique contributions and provides a supportive and inclusive workplace culture. Goldman Sachs is an equal employment/affirmative action employer dedicated to finding reasonable accommodations for candidates with special needs or disabilities during the recruiting process. To learn more about our commitment to diversity and inclusion, as well as our career opportunities, please visit GS.com/careers.,