Associate Director - Supply Chain Systems

Role Overview:

This role is part of the global IT organization and will be instrumental in driving the evolution of our retail supply chain capabilities. The leader will oversee a team responsible for support, enhancements, and new initiatives across key supply chain domains including inventory management, warehouse management, order management, order fulfillment logic & available-to-promise (ATP), and transportation management systems.

The ideal candidate brings deep expertise in retail supply chain systems, with hands-on experience across legacy platforms, modern architectures, and commercial off-the-shelf (COTS) solutions. This leader will champion modernization efforts, with a strong focus on quality assurance and automation, while scaling and maturing the Global Capability Center (GCC) in India.

Key Responsibilities:

Strategic Leadership

• Lead and scale the India-based Supply Chain Systems team (20100+ members) within the GCC.
• Align technology strategy with global supply chain and IT objectives.
• Drive modernization of legacy systems and adoption of scalable, cloud-native platforms.

Functional Oversight

• Oversee systems supporting:
• Inventory Management
• Warehouse Management
• Order Management
• Order Fulfillment & ATP Logic
• Transportation Management
• Ensure seamless integration and performance across legacy, modern, and COTS platforms.

Delivery & Operations

• Manage end-to-end delivery of support, enhancements, and strategic initiatives.
• Establish and monitor KPIs for system performance, support SLAs, and project execution.
• Promote automation in testing, deployment, and operations to improve quality and efficiency.
• Strong program/project management and delivery ownership across large teams.

Modernization & Innovation

• Lead transformation initiatives to modernize supply chain systems and infrastructure.
• Evaluate and implement emerging technologies to enhance supply chain agility and resilience.
• Drive adoption of DevOps, CI/CD, and automated QA practices.
• Deep understanding of modern development paradigms, leveraging services, queues, and event-driven, disconnected architectures to build scalable and resilient systems.

Stakeholder Engagement

• Collaborate with global business and IT leaders to understand needs and deliver impactful solutions.
• Serve as a trusted advisor on supply chain technology strategy and execution.

Talent & Capability Building

• Attract, develop, and retain top talent in supply chain systems and IT delivery.
• Foster a high-performance culture focused on innovation, accountability, and continuous improvement.

Qualifications & Experience:

• 12+ years of experience in IT with a focus on retail supply chain systems.
• Proven leadership experience managing large teams (20–100+) in a GCC or similar setup.
• Expertise across legacy systems, modern architectures, and COTS platforms (e.g., SAP, Manhattan, Blue Yonder, Oracle).
• Strong background in system modernization, automation, and quality assurance.
• Excellent stakeholder management and communication skills.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Preferred Attributes:

• Experience in global retail environments.
• Exposure to cloud-based supply chain platforms and digital transformation programs.
• Ability to lead in a fast-paced, matrixed organization with a global footprint.