Associate Director - Product Solutions

As an Associate Director of Product Solutions & Strategy (PSS), you will play a crucial role in leading, mentoring, and motivating the PSS team to achieve objectives. You will create an environment of continuous learning and growth, equipping the team with tools for success while fostering ownership and accountability among team members. Your responsibilities will include spearheading the development and execution of strategic roadmaps for enterprise & SMB merchant solutions. You will align team goals with organizational strategies to drive scalable and innovative product solutions. Additionally, you will act as a key liaison between Merchants, the sales team, and Product teams to define and implement customized solutions, ensuring client expectations are met. You will drive efficient processes for the delivery of solutions, ensuring timelines, budgets, and customer satisfaction objectives are met. Overseeing performance metrics, you will ensure consistent improvements in product solutioning and Merchant satisfaction. In your role, you will develop a segment-wise strategic approach to tailor solutions that align with the unique needs of different Merchant segments. Leveraging market insights, you will identify key segments and design specific value propositions for each, maximizing product adoption and merchant satisfaction across different market segments. Key qualifications for this position include a Bachelor's Degree in Engineering, Computer Science, or a related field. An MBA or equivalent advanced degree is highly preferred. Success in this role will be marked by the delivery of innovative, high-quality product solutions that enhance merchant satisfaction and loyalty. You will also be responsible for developing and scaling the capabilities and reach of the Product Solutions & Strategy team, continuous process improvement resulting in optimized product delivery times, enhanced collaboration between PSS, sales, and product/engineering/Ops/L&C teams, and anticipation and adaptation to industry trends and developments within the Indian and global fintech landscape. Joining our team will offer you the opportunity to make a significant impact on the product solutions and strategies, driving growth and success in a dynamic and innovative environment.,