Associate Director – Modern IT Operations, SRE Solutions Enablement

Responsibilities

People Leadership

• Reports directly to the Senior Director of SRE & Quality assurance of Digital products applications sustain operations
• Leads and grows a high performing, innovative and a fun team of SRE operations engineers
• Coordinate team activities based on priority and urgency and drive productive ways of working across functional areas.
• Provides the technical guidance and thought leadership on resolving complex issues and preventive actions
• Provides the broad understanding of how apps are used as fit-for-purpose during escalations even though it's outside of the areas of ownership with the overall intent of business impact / customer experience
• Provides the empathetic leadership from a customer and team member perspective
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Technology Leadership

• An inclusive leader partnering in developing and sustaining of the SRE orchestration platform that drives both the Modern applications and legacy applications towards a pre-emptive detect, diagnose & recover solutions with an overarching objective of net zero business impact
• Be a technical leader of the global team that defines, measures and optimizes SLIs, SLOs, error budgets Is well versed with APM tools, and their effective usage
• Responsible to define & deliver the roadmap of enablement of 260+ applications to modern operations leveraging the SRE orchestration platform towards detection, prediction and self-healing.
• Collaborating with DP&A Software Engineering and Product Teams brings in resiliency requirements as best of breed through design and subsequent consumption into the SRE orchestration platform that drives improved quality. incident prevention and automated Recovery, maturing towards shift-left
• Partner with internal and external SRE Practitioners in an effort to drive PepsiCo's expectation of being an industry leader in SRE and AIOps capabilities.Business Management
• Transforming from an app silo to a business process customer view abstracting the underlying IT systems and driving towards achieving the net zero business impact
• Quickly ramps up to be a key leader that has the wholistic view of the eco-system on the end-to-end business process as applications are leveraged as fit-for-purpose.
• Understands the programs impact and ensures for seamless operations readiness for pro-active diagnosis by support teams and continuously improves the process
• Understand business users key priorities and translates into the IT and process fixes enabling effective prioritization of fixes.
• Work closely with customer facing support teams to evolve & empower them with SRE insights
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Process leadership

• Participates in on-call support and work through all aspects of incident management process including orchestrating blameless post-mortems and encourage practice within the organization.
• Considering the integrated nature of our application portfolio, partner closely with the Data & AI, Enterprise Solutions, Infrastructure Operations, and Sector-based Application Sustain and Operations Teams to ensure full end-to-end detection, prediction and self-healing capabilities for highly integrated solutions.
• Enhances the quality of the product (s) interactions by bringing improvements into test cases from the ongoing production operations as well as for new programs
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Qualifications

• 15+ years of technology work experience working within a cross-functional Technology organization in partnership with Product management, business operations, software engineering and information security
• Bachelor's degree in Computer Science, Information Technology or a related field
• 3-5 years of driving Digital Enablement (Strategy, Operations, etc) across a Global Technology Function
• Experience in applications in cloud environment (Microsoft Azure, Amazon AWS, Google Cloud)
• Deep understanding of Digital Products and the capabilities they deliver as well as the value proposition of leveraging advanced AIOps practices.
• Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams.
• Ability to build cross-functional relationships through trust, respect, and partnership.
• Ability to discern perceived differing priorities between the business and technology teams, and identifying a path forward that is mutually beneficial.
• Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits.
• Track record of consistently delivering excellent results in challenging and/or transformational environments

Differentiating Competencies

• A fast and fearless leader, learner and team player that embraces a transformational mindset and company's core values better, stronger and faster.
• Proven experience in digital transforming of IT operations in a diverse nature of application portfolio - Change mindset
• Ability to identify patterns, process information quickly, and make decisions in a timely manner analytical mindset
• Ability to greet each new day, project, escalation or setback