Associate Director - IT Network

As an Associate Director-IT Infra and Operations at R1, you will be leading the design, implementation, and management of a robust network infrastructure to support the organization's operations. Your role will involve strategic planning, operational oversight, and leadership to ensure the performance, scalability, and security of network systems. You will also manage a high-performing team, vendor relationships, and contribute to the alignment of network services with organizational goals. **Key Responsibilities:** - Oversee the day-to-day operations of the enterprise network infrastructure, including LAN/WAN, wireless, voice, and security systems. - Ensure maximum network uptime, performance, and reliability through proactive monitoring and issue resolution. - Develop and implement operational best practices and policies to enhance efficiency and security. **Leadership and Team Management:** - Lead and mentor a team of network engineers and administrators to achieve operational excellence. - Foster a collaborative and high-performance culture within the network operations team. - Manage workload prioritization, performance evaluations, and professional development of team members. **Strategic Planning and Execution:** - Collaborate with senior leadership to develop and execute the network infrastructure roadmap in alignment with business objectives. - Identify emerging technologies to enhance network capabilities and recommend upgrades or improvements. - Plan and execute large-scale network projects, such as data center migrations, WAN transformations, and SD-WAN implementations. **Vendor and Stakeholder Collaboration:** - Manage relationships with vendors and service providers, ensuring SLAs are met and costs are optimized. - Work with cross-functional teams to align network solutions with business and IT goals. - Act as an escalation point for critical network issues and collaborate with stakeholders to resolve them. **Security and Compliance:** - Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems. - Ensure compliance with industry standards, regulations, and organizational policies. - Conduct regular network audits and risk assessments. **Budgeting and Reporting:** - Prepare and manage the network operations budget, ensuring cost-effective solutions and resource allocation. - Provide regular reports and updates to senior leadership on network performance, incidents, and initiatives. **Qualifications and Skills:** - Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field (Masters preferred). - Professional Experience: 10+ years of experience in network operations, with at least 3 years in a leadership role. - Strong expertise in enterprise-level networking technologies (Cisco, Juniper, Palo Alto, etc.) At R1, we are a global community dedicated to transforming the healthcare industry through innovative revenue cycle management services. With a focus on employee well-being and inclusion, we provide a culture of excellence that drives customer success and improves patient care. Join us in creating meaningful work that makes an impact in the communities we serve around the world.,