Job
Description
Role Overview: You will be joining Lilly as the Associate Director of the Enterprise Data Operations team, where you will lead, develop, and mentor a team of data operations professionals. Your main responsibilities will include overseeing team performance, managing resource allocation, and fostering a collaborative environment to ensure operational goals and service delivery expectations are met. This leadership role requires strong people management skills, the ability to motivate and develop teams, and a focus on operational excellence. Key Responsibilities: - Lead, mentor, and develop a team of data operations professionals, providing coaching and guidance to enhance skills, knowledge, and performance. - Foster a culture of continuous learning and professional development by providing growth opportunities and training. - Support the team's development through regular feedback, performance reviews, and individual career growth plans. - Set clear performance expectations for the team, providing regular feedback and conducting performance evaluations. - Efficiently manage the 24/7 team working in the Data Operations. - Monitor individual and team performance to ensure that operational goals are consistently met. - Address performance issues promptly and constructively, working with individuals to improve performance when needed. - Effectively manage shift rosters, weekend shifts, and BCP planning. - Manage team capacity and resource allocation to ensure operational efficiency and meet all tasks and service delivery expectations. - Ensure the right mix of skills and resources are available to support business needs and service delivery. - Optimize team structure and workload distribution to improve productivity and ensure work-life balance for all team members. - Create and maintain a positive, inclusive, and engaging work environment that encourages collaboration and high morale. - Foster strong team dynamics, promoting a sense of ownership, accountability, and shared purpose within the group. - Implement initiatives to enhance employee satisfaction, engagement, and retention, while aligning with organizational values and culture. - Serve as a point of escalation for any issues related to team performance, service delivery, or customer concerns. - Lead the resolution of escalated incidents and issues, ensuring they are managed efficiently and effectively. - Communicate and collaborate with senior leadership, stakeholders, and other teams to resolve complex operational challenges. Qualifications/ Skills: - Bachelor's Degree or equivalent in Information Technology or related field. - 12+ years of work experiences including Information Technology experience in multiple technical areas and roles. - 3-5+ years of experience in team management or people leadership roles, preferably in data operations or a related IT function. - Proven track record of leading high-performing teams and managing performance in a dynamic, fast-paced environment. - Strong experience in resource allocation, workload management, and ensuring team efficiency. - Excellent interpersonal and communication skills, with the ability to inspire, mentor, and coach individuals at all levels. - Ability to manage conflict, handle escalations, and make critical decisions to ensure operational success. - Strong problem-solving and decision-making abilities. - Experience with performance management tools and techniques. - Familiarity with enterprise data platforms and systems.,
