Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Strategy Transformation and Capabilities team supports the Global Services Group and the company as a whole by owning the strategy development, process design & engineering and product support for all GSG servicing and credit functions. The team devises and implements strategies that deliver on our key goals of the best customer experience, improving operational efficiency, driving revenue, and minimizing operational risk. We seek a highly motivated, end-to-end Product Manager who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class disputes and fraud experience for our customers, merchants and customer care professionals. This individual will help shape the product and platform strategy thereby influencing the long term architectural runway. This individual will be responsible for all aspects of product strategy, from ideation to implementation, as well as overall program management to ensure the effective execution of multiple project priorities that enable best in class servicing in the industry. The individual should have a passion for technology, a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams. How will you make an impact in this role? This role is responsible for leading product management for the Dispute and Fraud Experience strategy within the enterprise. The role is for an Associate- Digital Product Development for Global Disputes Management (GDM) Support in defining new product features, scope, and functions, driving innovation and iterative value delivery Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues Partner with the product team, engineering & business stakeholders to define user stories, and conduct user testing Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes Coordinate across teams to launch features Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases Support the development of product roadmap and prioritize the backlog Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey Minimum Qualifications 3 Years of proven experience working within product development, with a track record of delivering results. Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product Recognize issues quickly and determine how to get a resolution through creative and effective problem solving Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment Highly organized, taking individual initiative and accountability Understanding of the Financial Services card network operations, disputes and fraud lifecycles, card issuing, merchant acquiring or processing will be a plus Understanding of the overall payment ecosystem from swipe to settlement is preferred. Understanding of tech and product development processes, known as a businessperson who can talk tech. Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Preferred Qualifications Experience with agile product development methodologies and tools (JIRA, Figma, Rally etc.) MBA is a plus Shift Timing - 2 pm - 10 pm (Flexible day shift)
