Associate- Customer Support

Company Description

• Be the primary point of contact for our Business-to-Business customers through Calls..
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  

Qualifications

• Good verbal and written communication skills in English.
• Strong customer service mindset with good communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• High school diploma or equivalent and above.
• 0–2 years of experience (freshers welcome!).
  

Additional Information

• Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
• Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
• Perks: Cab facilities available (within 25 Kms of office location).
• “Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”
• Working Location: Bhopal
• Timings: 8 Hours plus 1 Hour break
• Perks: Cab facilities available (within 25 Kms of office location).