Associate- Customer Support

Job Description: As the primary point of contact for our Business-to-Business customers through Calls, you will be responsible for providing timely, accurate, and professional support while adhering to service-level agreements (SLAs). It will be your duty to take full ownership of each interaction, demonstrating proactive problem-solving skills and delivering excellent customer service. Handling sensitive issues with a positive and empathetic approach is crucial to always maintaining a positive brand image. Moreover, you will be required to meticulously maintain customer records and call documentation in our systems. Meeting performance metrics such as quality, productivity, attendance, and first-contact resolution will be an essential part of your role. Additionally, you will be expected to suggest process improvements and identify recurring customer issues through the appropriate channels. Qualifications: - Good verbal and written communication skills in English. - Strong customer service mindset with effective communication abilities. - Capability to empathize with customers, manage time efficiently, and work independently. - High school diploma or equivalent and above. - 02 years of experience (freshers are welcome!). Additional Information: Working Location: Mumbai, Hyderabad, Cochin, Chennai, or Bhopal. Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week. Perks: Cab facilities available (within 25 Kms of the office location). Working Location: Bhopal. Timings: 8 Hours plus 1 Hour break. Perks: Cab facilities available (within 25 Kms of the office location).,