Associate Customer Success Manager (2-5 years)

Build Your Career at Informatica

Were looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the worlds most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Were looking for a Customer Success Manager to join our team in Bangalore, Hybrid.

You will report to our Manager - Customer Success.

The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. The ideal Success Manager has a background in enterprise applications, data management, consulting and industry skills that enables them to speak the customer language.

CSM - Implementation; Informatica product implementation - customer success; Presales - Informatica Product - Partners; Customer Success - Informatica product knowledge

• Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria.


• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value


• Understand the customers Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.


• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customers needs


• Identify risks and work with the account team to build a risk mitigation plan


• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.


• Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.


• Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management


• As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)


• Customer-facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.

• Contribute to and influencing conversations at the C-level.


• BE/ B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field.


• Experienced Professional with 5+ years of relevant software and/or consulting experience


• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience


• Minimum 8+ years of relevant professional experience


• Manages operational responsibilities of staff or individual contributors

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans


• Flexible time-off policy and hybrid working practices


• Equity opportunities and an employee stock purchase program (ESPP)


• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Were guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica. Where data and AI come to life.