Associate Customer Service

As a Technical Support Representative at Sutherland, your role involves responding to customer inquiries and providing technical support via email and chat in a timely and professional manner. You will troubleshoot technical issues reported by customers, research, diagnose, document, and resolve software and hardware problems, and escalate complex issues when necessary. Additionally, you will guide clients through solutions, keep accurate records of interactions, and follow up to ensure customer satisfaction. Collaboration with the product development team to communicate feedback and contribute to ongoing improvements is also part of your responsibilities. Key Responsibilities: - Respond to customer inquiries and provide technical support via email and chat promptly and professionally. - Troubleshoot technical issues, escalate complex problems when necessary, and work towards timely resolutions. - Research, diagnose, document, and resolve software and hardware problems. - Guide clients through step-by-step solutions clearly and concisely to ensure understanding and satisfaction. - Keep accurate records of customer interactions, transactions, comments, and complaints. - Follow up with customers to ensure issue resolution and satisfaction. - Collaborate with the product development team to communicate feedback and contribute to ongoing improvements. - Stay updated with the latest technology trends to provide accurate technical support. - Participate in training sessions to enhance technical knowledge and customer service skills. - Adhere to company policies and procedures, including data security and privacy guidelines. Qualifications: - Eligibility Criteria: Any full-time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply. - Additional Skills Required: - Excellent verbal and written English language skills. - Good analytical and typing skills. - Flexibility to work shifts including nights. - Candidates must reside within a radius of 25 Km of the office.,