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Associate Customer Service Sutherland

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

As a Technical Support Representative at Sutherland, your role involves responding to customer inquiries and providing technical support via email and chat in a timely and professional manner. You will troubleshoot technical issues reported by customers, research, diagnose, document, and resolve software and hardware problems, and escalate complex issues when necessary. Additionally, you will guide clients through solutions, keep accurate records of interactions, and follow up to ensure customer satisfaction. Collaboration with the product development team to communicate feedback and contribute to ongoing improvements is also part of your responsibilities. Key Responsibilities: - Respond to ...

Posted 3 days ago

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