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HCL Technologies
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ASSOCIATE CONSULTANT

ASSOCIATE CONSULTANT

HCL Technologies

0 years

3 - 8 Lacs

noida

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

analysis compliance addition mentoring documentation communication presentation planning reports management auto

Work Mode

On-site

Job Type

Part Time

Job Description

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. (1.) Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. 3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

No. of Positions

Skill (Primary)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

Auto req ID

1590819BR

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ASSOCIATE CONSULTANT