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Chargeback Gurus
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Associate

Associate

Chargeback Gurus

0 - 2 years

2 - 4 Lacs

gonda

Posted:Just now| Platform:

Apply

Skills Required

usage excel pdf investigation ms office powerpoint monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

Dutiesand Responsibilities

Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks

Review cases due to credit cardfraud and investigate the case to find a solution

Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners

Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses

Tracking and maintaining fraudincident reports and other related analysis

Work with clients to collect anddocument information that may be used in resolving outstanding disputes

Ensure that all chargebackactivities are handled in accordance with regulatory requirements

Compile the figures from variousdatabases to build the team monthly chargeback report

Validating chargeback report byutilizing internal and external software systems

Providing support for specialprojects as required

Ensuring adherence to qualityparameters

Analyze and develop serviceimprovement strategies in response to client feedback

Support in complaint monitoringand effective and timely complaint resolution.

Requirements
Good knowledge of MS Officeprograms including Word, Outlook, Excel and PowerPoint and PDF and ability torun reports and analyze large data sets

Be a good team player andcollaborate well with others with respect and dignity

Good verbal and writtencommunication skills

Ability to interact with clientand team members in a professional and respectful manner

Proven ability to multi-task,handle stressful situations and deadline pressures

Work schedule flexibility anabsolute requirement based on business needs of a multi-shift operation

Problem-solving skills. Accuracyand attention to detail

Should be creative, systematicand fast learner and Strong oral and written competency

","

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