Associate Application Support Engineer

Alter Domus

0 - 1 years

2 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

application support itil sql l1 support servicenow technical support ms office

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & Responsibilities:

Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
Review incoming tickets in ServiceNow, providing detailed resolutions to users.
Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
Define and oversee user roles and permissions to ensure compliance with internal policies.
Analyse logs to identify and troubleshoot issues effectively.
Collaborate with business departments to gather and analyse business requirements for enhancements.
Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

Your Profile:

Recent graduates are encouraged to apply.
Basic knowledge of Application support and relevant tools is a plus.
Fluency in English is required.
Strong problem-solving and analytical skills are desirable.
Good communication and interpersonal skills to collaborate with team members and stakeholders.
Ability to manage multiple tasks and prioritize effectively is appreciated.
Self-motivated team player with a willingness to learn.
Capable of working independently when needed.
Familiarity with our industry is a bonus.
Availability to work in a rotating schedule, 24/5.
Basic SQL knowledge.

More Jobs at Alter Domus

Senior Quality Engineer

Hyderabad

6 - 8 yrs

INR 10 - 15 Lacs

Senior Pega Developer

Hyderabad

5 - 7 yrs

INR 30 - 35 Lacs

Business Analyst

Hyderabad

3 - 8 yrs

INR 10 - 15 Lacs

Business Analyst

Hyderabad

Experience: Not specified

INR 2 - 6 Lacs

KYC Onboarding Senior Officer

Hyderabad

Experience: Not specified

INR 2 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.