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Associate App Store Engagement Specialist level I

2 - 5 years

3 - 8 Lacs

Noida

Posted:2 months ago| Platform: Naukri logo

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Skills Required

social media tools Customer engagement Adobe app knowledge trend analysis stakeholder collaboration written communication data reporting adaptability

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE: Associate App Store Engagement Specialist level I Duties Monitor feedback shared on the Apple App Store and Google Play Store for Firefly. Respond appropriately to customer feedback with high quality, customer-centric responses, while adhering to Adobes Brand guidelines. Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way. Identify trends in feedback to properly size challenges and judge priority. Document communication associated with specific issues to build into a canned response library. Create monthly reports, categorize and prioritize the reviews posted and present this feedback to stakeholders within our product teams. Work collaboratively with other teams including product, marketing, engineering, and support. Proactively and independently work towards achieving operational targets and OKRs. Skills Fluency in English Understanding of Adobe Mobile apps, including Photoshop Express. 2+ years of social media, support, marketing, or communications experience. Excellent written and verbal communication skills in both languages- attention to detail required. Expertise or working knowledge of social media communication tools. Experience helping customers with diverse backgrounds and varying experience levels. Ability to quickly read and comprehend large amounts of information. Ability to distill large data sets into themes. Proficient in MS Excel and MS PowerPoint. Highly organized, self-motivated, and proactive. Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape. Ability to defuse irate customers by expressing empathy through written communication. Desire and ability to learn new things and adapt to changing circumstances. Education 1 - 3 years in a customer or technical support role. Graduation/Post Graduation/B.E./B. Tech/ MCA Degree, or equivalent work experience Experience using Adobe Creative Cloud or Adobe Document Cloud products Interested and qualified candidates can share their resumes with shanti.t@twsol.com

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IT Services and IT Consulting

Chennai Tamilnadu

1001-5000 Employees

402 Jobs

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