Associate Airline BPO

Company Description

Aviation Indeed is a leading staffing agency specializing in payroll and recruitment services for the Aviation, Aerospace, and Defense sectors. Our team excels in connecting elite talent with our esteemed clients. We focus on nurturing careers and facilitating industry growth, ensuring strong relationships with clients and candidates. Our comprehensive services include contractual and permanent hiring, recruitment process outsourcing, payroll management, HR consulting, and talent placement. As a global leader, we are committed to the success of airlines and aerospace companies, delivering sustainable growth.

Role Description

This is a full-time on-site role for an Associate Airline BPO located in Gurugram. The Associate Airline BPO will be responsible for handling daily customer service tasks, managing airline bookings and inquiries, and providing exceptional support to passengers. The role involves direct communication with customers through various channels, resolving issues, assisting with flight information, and maintaining excellent service standards.

Qualifications

• Exceptional Communication and Customer Service skills
• Experience in Airlines and Aviation sectors
• Sales skills relevant to promoting airline services and products
• Ability to work independently and handle customer inquiries efficiently
• Proficient in using airline booking systems and CRM tools
• Bachelor's degree in Aviation Management, Hospitality, or related field is preferred