Associate Advanced Services Engineer (Oracle Apps/Cloud)

The Customer Success Services (CSS) is a unit within Oracle's Customer Service Organization that facilitates long-term advanced support relationships with many of Oracle's largest customers. Global Expertise Center Engineers (GEC) provide support in the continuous operational enhancement of Oracle environments, leveraging Oracle's support-based intellectual property and customer experiences. The primary goal is to help customers derive more value from their Oracle Solutions through well-informed decisions regarding implementation, management, and usage of Oracle technologies. You will be responsible for: - Having a B.E./B.Tech. degree with 3 to 12 months of relevant experience. - Demonstrating strong communication, customer management, customer engagement, and project management skills. - Possessing technical aptitude with a basic understanding of application, middleware, hardware, and/or Cloud technologies, including concepts like Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security, and Oracle Cloud infrastructure. - Fluency in English. - Problem-solving with assistance and guidance in understanding and applying Oracle policies and procedures. - Demonstrating time management skills. - Being goal-oriented and capable of both individual and team accomplishments. - Communicating using technical concepts and having working knowledge of Oracle products (a plus but not necessary). - Maintaining a professional demeanor. - Being available for scheduled out-of-hours operations when required. Qualifications: - Career Level: IC1 About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. With over 40 years of change, Oracle partners with industry leaders across sectors and is committed to maintaining integrity in operations. Oracle fosters an inclusive workforce that promotes opportunities for all by offering global career opportunities with a focus on work-life balance. Competitive benefits, including flexible medical, life insurance, and retirement options, are provided based on parity and consistency. Employees are encouraged to engage in volunteer programs to give back to their communities. Oracle is dedicated to the inclusion of people with disabilities throughout the employment process. For accessibility assistance or accommodation due to a disability, please email accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,