Assistant - Terminal Experience & Operations

Kempegowda International Airport (BLR AIRPORT)

3 - 6 years

3 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

terminal operations airport operation passenger handling airport airport ground handling operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in Management of Flow of Passenger, Baggage and Information in the PTB and outside. Run various Passenger Experience touch points like, Information Counters, Telephone Enquiry, Public Announcement, Etc. Assist in Management of the ASQ Action Plan

Key Responsibilities:

Monitor passenger, baggage, and information flow at allocated areas (Check-in, Gates, Arrival, etc.) to ensure smooth operations and prevent congestion.
Coordinate with teams to maintain resource availability and compliance with SOPs and ASQ standards.
Manage Lost & Found, Information Desks, Public Announcements, and Passenger Enquiries.
Record incidents, inspections, and events in the system/logbook as per SOP.
Support special events like Hajj operations, promotions, and festive activities.
Supervise permitted works, report deviations, and ensure adherence to safety and operational standards.
Conduct area inspections, identify issues, and take corrective action to enhance passenger experience.
Assist in contingency and emergency management procedures.

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