Spa Manager

Job Description

Position: Spa Manager Location: Bangalore Airport Service Limited Job Summary: As a spa manager, you will be responsible for the efficient and profitable operation of the spa facility. You will oversee all aspects of the spa's operations, including staff management, customer service, marketing, budgeting, and facility maintenance. Your primary goal is to ensure that guests have an exceptional experience while achieving revenue targets and maintaining high-quality standards. Responsibilities: The Center Manager will be responsible to manage a team of associates & the unit operations (within a star rated hotel setting) to achieve business objectives, with a focus on the below. A. Operations Ensure smooth business operations at the spa center. Should be able to maintain high standards of ethics. Increase client and hotel engagement. B. Marketing Goals Work with the business manager & marketing team to execute relevant marketing & activation tools to achieve business objectives. Responsible for ensuring that the brand guidelines are followed properly. C. Financial Goals Enhance revenue from services and memberships to achieve budgets. D. Quality Assurance Ensure strict implementation of SOPs. Take initiatives towards customer service recovery, with attention to details as an attitude towards work. E. MIS & Reporting Strict monitoring & analysis of daily, weekly and month MIS. Continuous competition update & MIS population for analytics & targeted marketing efforts Experience and desirables: Graduate / MBA / Diploma in hotel management / Sales & Marketing / Hospitality experience Passionate about data & automation • Should possess excellent communication skills • Experience across multi-store retail / F&B / hospitality is preferred