Assistant Team Lead-Wellness Coach

Job Purpose

The Assistant Team Lead (Wellness Coach) will play a key role in supporting the Trust & Safety (T&S) counselling and wellness operations. This role involves overseeing a team of counsellors providing psychological and emotional support to employees working in high-stress environments such as content moderation and online safety. The position requires a balance of leadership, clinical counselling expertise, and operational understanding of the unique challenges faced by Trust & Safety professionals.

Key Responsibilities

• 1:1 Wellness sessions (Face to Face counseling sessions)
• Workshop style training including psycho-educational components and experiential learning through reflective practices, skills practice, and group discussions.
• Design/Deliver Talks and Workshops – at client site
• Help in developing user-friendly content
• Group Wellness activities - Including, but not limited to, peer group support sessions, team bonding sessions
• Excellent Communication skills- English and Hindi
• Know how to manage tech portals for documentation purposes
• Comfortable with webinars – being webinar ready.
• Willingness to get trained on topics for talks, even on short notice

Qualifications: -

• Wellness Counsellor/Coach should hold a minimum degree of master's in psychology from UGC recognized institute and should have practical experience of counseling services.

They also should be comfortable in working in rotational shift (24 by 7)

• Must have excellent written and spoken communication skills in English & Hindi. Fluency in other Indian languages will be a plus point
• Strong understanding of Trust & Safety workflows, content exposure risks, and the emotional demands of moderation roles.
• Must be comfortable with public speaking, designing and conducting workshops
• Excellent communication, empathy, and crisis-handling skills.
• Comfortable with CBT, Rogerian, Psychodynamic models

Has the capacity to work with clients who work in content moderation

• Has taken supervision for previous counseling work

Required Qualification

Master in Psychology

Job Type: Full-time

Pay: ₹40,000.00 - ₹65,000.00 per month

Application Question(s):

• Years of experience in Corporate Counselling post Master of Psychology? ( Min 5 Year)
• Have you completed Master of Psychology (Regular) ?
• Strong experience in Trust & Safety workflows? ?
• comfortable in working in rotational shift (24 by 7) & Rotational week offs ?
• Comfortable with CBT, Rogerian, Psychodynamic models?
• Experience in content moderation and online safety? ?

Work Location: In person