Posted:6 days ago|
Platform:
On-site
Full Time
🌍 We’re Hiring at Teleperformance! 🌍
✅ Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred)
✅ Strong understanding of quality frameworks, audits & compliance
✅ Excellent people management & stakeholder management skills
✅ Analytical mindset with proven track record of driving quality metrics
✅ Excellent communication skills (spoken & written)
🔹 Lead & manage Quality function for the International Travel process
🔹 Ensure process excellence through calibration, RCA & audits
🔹 Partner with operations to drive continuous improvement
🔹 Handle client interactions & ensure seamless compliance
🔹 Manage & mentor Quality Analysts to deliver results
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