Assistant Product Manager / Jetpac / Gurgaon

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Jetpac:

Jetpac, from Circles, is the coolest travel-tech startup you will find, dedicated to making travel super convenient and100% hassle free. We are a bunch of rebels, renegades, and sometimes misfits, working together on a mission to change the Travel Universe. We grew 10x last year, with customers in 200+ destinations and available in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get the desired outcome! If you think is something of an interest and you have the hustle to join us, then keep reading!

Job Overview

What You Will Do

Data-Driven Decision Making

Analyze user data and feedback to make data-driven product improvements
Design and conduct A/B testing to optimize product performance
Implement robust data collection process, deliver analysis and improve following key metrics, including but not restricted to:
Net Promoter Score (NPS): Conduct regular surveys, identify insights, and execute the improvement plan
Conversion Rate (CVR): Track user actions through the product funnel, measure completion percentages, identify insights, and execute the improvement plan
Repeat Purchase Rate: Track user actions, identify insights, and execute the improvement plan
Churn Rate: Calculate and analyze customer loss over time, segmenting data to identify at-risk groups, identify insights, and execute the improvement plan

Market Research and Analysis

Product Launch and Iteration

Continuously iterate on products based on post-launch metrics and user feedback

Reporting and Documentation

What Were Looking For

Desired Skills

What We Offer:

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.