Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

Job Description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Key Requirements Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat Assist clients with inquiries, requests, and troubleshooting related to their banking products and services Collaborate with cross-functional teams to ensure seamless resolution of client issues Maintain accurate and up-to-date records of client interactions and transactions Identify opportunities to enhance the client experience and provide feedback to the management team Participate in continuous learning and development activities to stay informed of industry trends and best practices Requirements Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions Proficient in the use of relevant banking and customer relationship management (CRM) systems Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Commitment to providing exceptional customer service and a passion for the banking industry en Primary Location India-Tamil Nadu-DBS Bank Centre Job Customer Service Schedule Regular Job Type Full-time Job Posting Jun 3, 2025, 10:30:00 AM Show more Show less