Posted:3 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities To Manage In-house Team Leaders, followed by vendor management at location level. Control portfolio in terms of Physical collections CRR indicators in External domain. Reports Management which will support in tracking field team performance. Departmental liaising to improve team performance. Managing the allocation strategy, capacity planning, Span of control training in- house staff about product services Must be good in planning, Operational challenges problem solving. Analyse team performance and provide corrective action for improvement. Ensure proper quality controls on the set process Customer escalation and complaints management in coordination with other departments. Training and development for team Motivation. Requirements Graduation Mandatory. Candidate should have field team handling experience(TLs/Agents) Computer literacy: internet, email, MS Excel, MS PowerPoint Presentation. Should be able to coordinate with other department efficiently to resolve queries.
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