Company Description Dhanalakshmi Srinivasan Hotel in Perambalur, India, offers a truly delightful experience for its guests. Renowned for its exceptional cleaning services and impeccably maintained property, the hotel ensures a comfortable and enjoyable stay for all visitors. The rooms are not only neat but also spacious, providing ample space for relaxation and rejuvenation. Our unwavering commitment to cleanliness, hygiene, and guest satisfaction places us among the best hotels in India. Guests also praise our outstanding culinary offerings — the food served at Dhanalakshmi Srinivasan Hotel delivers a delectable dining experience that caters to even the most discerning palates. Whether you're traveling for business or leisure, Dhanalakshmi Srinivasan Hotel promises to make your stay truly memorable Role Description This is a full-time, on-site role for a Front Office Manager located in Perambalur. The Front Office Manager will be responsible for overseeing daily front office operations, managing the front office team, ensuring customer satisfaction, handling customer service inquiries, and maintaining office administration. The Front Office Manager will also be responsible for coordinating with other departments to ensure smooth operations and a seamless guest experience. Qualifications Office Administration and Front Office skills Customer Service and Customer Satisfaction skills Strong Communication skills Experience in managing teams and coordinating with other departments Excellent problem-solving abilities and attention to detail Ability to work in a fast-paced environment and handle multiple tasks simultaneously Bachelor's/Master's degree/ in Hospitality Management, Business Administration, or a related field is preferred
Company Description We suggest you enter details here. Role Description This is a full-time role for a Front Desk Receptionist located on-site in Perambalur. The Front Desk Receptionist will be responsible for greeting and assisting guests, answering phone calls, managing reservations, and performing clerical duties. The role requires maintaining the front desk's operations in an efficient and professional manner, ensuring excellent customer service throughout. Qualifications Proficient in Phone Etiquette and Receptionist Duties Strong Clerical Skills including managing reservations and handling paperwork Excellent Communication and Customer Service skills Ability to multitask and handle front desk operations efficiently Basic computer skills Previous experience in a similar role is an advantage
Company Description Dhanalakshmi Srinivasan Hotels, Perambalur Role Description This is a full-time on-site role for a Front Office Manager located in Perambalur. The Front Office Manager will be responsible for overseeing daily front office operations, ensuring excellent customer service, and maintaining high levels of customer satisfaction. The role involves managing office administration tasks, coordinating with other hotel departments, and handling guest inquiries and complaints promptly and effectively. Additionally, the Front Office Manager will be responsible for training and supervising front office staff to ensure productivity and adherence to hotel standards. Qualifications Office Administration and Front Office management skills Customer Service and Customer Satisfaction skills Strong Communication skills Excellent organizational and multitasking abilities Ability to lead and mentor a team Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management, Business Administration, or related field
Role Overview: The Front Office Manager is responsible for leading and managing all front office operations to ensure the highest level of guest satisfaction. This includes reception, reservations, concierge, guest relations, and night audit. The FOM ensures seamless coordination between departments, effective use of technology, and strict adherence to hotel policies, thereby maintaining brand standards and maximizing revenue. Key Responsibilities: 🔹 Guest Services & Relations • Ensure a warm, professional, and efficient guest experience from arrival to departure. • Handle guest complaints and resolve issues promptly with a service recovery approach. • Maintain VIP guest services and personalized care. 🔹 Operations Management • Oversee daily front office operations including reception, reservations, concierge, and night audit. • Monitor check-in/check-out processes to ensure efficiency and accuracy. • Ensure accuracy of guest records, billing, and revenue postings in PMS. 🔹 Team Leadership • Recruit, train, and develop front office associates. • Schedule staff shifts and optimize manpower to meet occupancy demands. • Conduct performance evaluations and provide coaching to enhance service standards. 🔹 Revenue & Reservations • Coordinate with the reservations team to maximize room sales and occupancy. • Monitor upselling strategies and ensure staff are trained in revenue enhancement techniques. • Collaborate with Sales & Marketing to manage OTA (Online Travel Agencies) and corporate bookings. 🔹 Administration & Compliance • Ensure compliance with hotel policies, brand standards, and statutory regulations. • Maintain accurate reports (occupancy, ADR, RevPAR, guest feedback, etc.). • Coordinate with Accounts for billing disputes, credit approvals, and financial accuracy. Qualifications & Experience: 🎓 Educational Qualification • Bachelor’s degree in Hotel / Hospitality Management or Tourism / Business Administration. • Diploma in Hotel Management with proven experience may also be considered. • Certifications in Hospitality Operations, Revenue Management, or Customer Service are advantageous. 👔 Experience Requirement • 5–8 years of hotel front office experience with at least 2–3 years in a supervisory/Assistant Front Office Manager role. • Strong working knowledge of PMS (Opera, IDS, Fidelio, or similar). • Prior experience in luxury or 5-star properties is highly desirable. 💡 Skills • Excellent communication and interpersonal skills. • Strong leadership and team management abilities. • Problem-solving and guest complaint handling expertise. • Knowledge of hotel revenue systems, reservations, and distribution channels. • Tech-savvy with MS Office and hospitality software.