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Assistant Manager - Voice Inbound / Outbound

Assistant Manager - Voice Inbound / Outbound

Kotak Life Insurance

1 - 4 years

3 - 6 Lacs

mumbai goregaon east

Posted:4 days ago| Platform:

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Skills Required

outbound calling voice process customer service customer care inbound calling customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Voice Inbound / Outbound caller
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

Identify customer needs and service accordingly
Update internal database with information about technical issues and useful discussions with customers
Co-ordination with other internal teams/departments to provide customer resolution to query or request
Inform customers about new features and functionalities and Promote digital channels of service
Timely Follow up with customers to ensure their queries and technical issues are resolved
Maintain customer centricity at the core of all transactions
Support a positive work place environment adhering to organizational policies.

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