Assistant Manager - Soft Services

Job Title: Assistant Facility Manager (Soft Services)

Location: PAN India (Multiple locations) Client: IT Company

Job Overview:

Key Responsibilities:

1. Oversee and coordinate soft services including cleaning, landscaping, pest control, waste management, and catering
2. Manage and supervise soft services vendors and in-house teams to ensure high-quality service delivery
3. Develop and implement standard operating procedures (SOPs) for all soft services
4. Conduct regular inspections and audits to maintain cleanliness and hygiene standards
5. Manage reception and front desk operations, ensuring a professional and welcoming environment
6. Coordinate space management activities, including moves, adds, and changes
7. Oversee mail and courier services, ensuring efficient distribution and handling
8. Manage office supplies inventory and procurement
9. Assist in organizing corporate events and managing conference room bookings
10. Handle employee queries and complaints related to soft services promptly and effectively
11. Implement and monitor sustainability initiatives related to waste reduction and recycling
12. Assist in preparing and managing budgets for soft services operations
13. Ensure compliance with health and safety regulations in all soft services areas
14. Collaborate with the technical facility management team to provide a seamless workplace experience

Qualifications:

1. Bachelor's degree in Facility Management, Hospitality Management, or related field
2. 3-5 years of experience in facility management or hospitality, preferably in corporate or IT environments
3. Strong knowledge of soft services operations and best practices
4. Excellent vendor management and negotiation skills
5. Proficiency in customer service and conflict resolution
6. Strong organizational and time management skills
7. Experience working with multinational IT companies
8. Ability to manage multiple priorities and meet deadlines
9. Excellent communication and interpersonal skills
10. Proficiency in Microsoft Office suite and relevant facility management software
11. Familiarity with health and safety regulations
12. Willingness to travel to different locations across India as required

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within JLL. If you are a service-oriented professional with strong organizational skills and a passion for creating exceptional workplace experiences, we encourage you to apply.

JLL is an equal opportunity employer committed to creating an inclusive work environment for all employees.