Regularly engage with clients to understand their specific needs, expectations, and concerns. This can be done through surveys, feedback sessions, or regular meetings.

Implement proactive and preventive maintenance programs to reduce downtime, minimize disruptions, and enhance facility efficiency.

Establish clear SOPs and performance benchmarks to ensure services are delivered consistently and meet high-quality standards.

l Support compliance with audit and compliance standards in facility management, financial management, and operational policies and procedures.

Adhering to Preventive Maintenance Schedules.

Ensuring that all vendor contracts comply with client procurement and contract management policies. This includes verifying that vendor payments, contract terms, and performance meet agreed standards.

Ensuring that financial reports and budgets are accurate, transparent, and compliant with financial reporting standards. This includes proper documentation for all expenses, invoices, and financial transactions.

Conducting regular internal audits to ensure that operational procedures, policies, and service levels are in compliance. Using checklists, audit forms, and reports to document compliance and address any gaps or non-compliance.

Once a ticket is assigned, its status should remain Hold until the concerned issue is addressed and resolved.

l Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly.

Regularly review and assess site-specific Key Performance Indicators (KPIs) to ensure targets are met or exceeded.

l Manage SURF tickets, ensuring timely monitoring and resolution with appropriate corrective actions.

Ensure the tickets have been checked regularly to avoid the SLA breached.
Both proactive/reactive to be addressed
Reactive tickets route to the concerned team for further action.
Addressing the tickets on priority basis
Updating/closing the ticket in the surf tool once its addressed
Once a proactive ticket is raised, it must be addressed within the specified timelines
Once a ticket is assigned, its status should remain Hold until the concerned issue is addressed and resolved.

l Monitor staff deployment, coordinate with vendors to meet site-specific requirements, and validate vendor staff attendance.

Regular staff briefings to be attended shift wise & ensure deployment sheet filed.
Ensure staff to be deployed floor wise as per the planned deployment.
Any absence /shortage of staff in shift escalate to the respective vendor for action
Attendance to be validated based on the deployment sheet.
Organize team engagement activities such as Rewards & Recognition, Women s Day Celebrations, and other events to foster a positive workplace culture.
Coordinate with the Vendor POC for the best staff nominations.

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Assistant Manager Soft Services