Assistant Manager - Site Operations

Role & responsibilities

• The Account Delivery Manager is responsible for driving revenue growth and ensuring smooth delivery of employee transportation services for enterprise clients.
• This role serves as the primary contact for key accounts, managing client relationships, resolving service issues, and conducting regular reviews to track performance against SLAs and KPIs.
• The manager will lead a team of account executives and site supervisors to oversee daily operations, vehicle deployment, and driver management across client locations.
• Close coordination with the Supply, Quality, and Sales teams is essential to align resources, improve service standards, and support business expansion.
• The role also includes monitoring operational costs to maintain profitability, ensuring compliance with company policies and contractual requirements, and maintaining accurate documentation and reporting.
• Strong skills in client management, team leadership, operational execution, and commercial acumen in the employee transportation domain are critical for success.

Functional Skills

• Drive Revenue Growth

  : Grow revenue and wallet share within existing client sites.

• Own Client Relationships:

  Act as the main contact for key client accounts.

• Ensure Service Delivery:

  Oversee daily operations to meet SLAs and KPIs.

• Team Leadership:

  Manage and motivate account executives and supervisors.

• Performance Monitoring:

  Track and report operational metrics regularly.

• Cross-Functional Coordination:

  Align with Supply, Quality, and Sales teams for smooth delivery.

• Client Reviews & Reporting:

  Lead periodic performance reviews with clients.

• Escalation Management:

  Resolve client and operational escalations promptly.

• Cost Management:

  Monitor operational costs to maintain profitability and efficiency.

• Compliance & Documentation:

  Maintain accurate records and ensure adherence to policies.

Preferred candidate profile

• The ideal candidate is an experienced operations and account management professional with a proven track record in delivering services to enterprise clients.
• They have 58 years of experience managing large accounts, preferably in logistics, employee transportation, facility management, or a related service industry.
• They are skilled at leading teams of supervisors and field staff, driving revenue growth within existing accounts, and ensuring high standards of service delivery.
• This person is comfortable owning client relationships end to end, conducting performance reviews, and resolving escalations promptly.
• They bring strong commercial awareness, understanding how to balance cost control with service quality.
• Excellent communication, problem-solving, and cross-functional coordination skills are essential. The ideal candidate is hands-on, detail-oriented, proactive, and able to thrive in a fast-paced, client-focused environment.