Posted:3 days ago|
Platform:
Work from Office
Full Time
Job Responsibility;
1.A proven technical leader, knowledgeable and competent to understand the Customer need and having experience in field service.
2.Monitors the open calls and time line of repairs, Also makes proper coordination with the logistics and service teams for early closure of calls.
3. Lead and Coordinate with Partners and ensure the customer satisfaction also timely update on call closures in CRM..
4. Achieve the TAT targets for service calls.
5. Coordinate with Service Teams and internal Logistics teams and vendor team for service warranty/AMC/Chargeable billing and timely shipments of customer units.
6. Conduct effective monthly meetings with Partners for progress evaluation..
7. Conduct periodical technical training to Partners Engineers and ensure the knowledge transfer for the new and existing products.
8. Verify and Manages the overall record of partners payouts.
9. Coordinate with Service teams and partners for timely submission of the invoices and processing.
10. Collate all the available date and share reports RMA/FA, spare Indents 8D reports, call centre performance reports, efficiency reports
11. A good working knowledge of SAP & CRM or any equivalent ERP & MS office is must
DELTA
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