Assistant Manager - Seller Excellence

Nimbuspost

4 - 8 years

6 - 8 Lacs

gurugram

Posted:None| Platform:

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Skills Required

seller performance performance measurement performance tracking seller excellence performance reporting operation ndr performance analysis performance analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Performance Tracking:

Track and maintain performance metrics such as overall conversion rates and promised delivery date (PDD) performance weekly.
Monitor seller-wise performance against predefined targets.
Identify trends, gaps, and areas for improvement in seller performance and recommend actionable solutions.
Stay updated on best practices in performance monitoring and analytics to drive continuous improvement.
Collaborate with internal teams to define and update seller-specific performance targets.
Prepare detailed performance reports, highlighting key insights and actionable recommendations.
Continuously track progress toward these targets and provide regular updates to stakeholders.

Preferred candidate profile

Operational Excellence:

Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
Communication Skills: Strong ability to coordinate and follow up with multiple stakeholders, including KAMs and courier POCs.
Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
Proactivity: Ability to identify and flag operational challenges proactively and suggest actionable solutions.

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