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IGT Solutions
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Assistant Manager Quality || Travel Process

Assistant Manager Quality || Travel Process

2 - 8 years

|

2 - 8 Lacs

gurgaon haryana india

Posted:8 hours ago| Platform: Foundit logo

Apply

Skills Required

team management client management transactional quality quality management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Lead and manage a team of Quality Evaluators and Team Leaders
Implement corrective actions and support performance improvements
Participate in process improvement using Six Sigma methodologies
Prepare weekly and monthly reports, including compliance checks

Role Responsibilities:

Manage quality activities, ensuring timely documentation for transaction monitoring
Analyze trends in agent/process performance and recommend action plans
Drive team motivation and suggest new quality tools for process improvements
Oversee dip check and calibration compliance on a weekly basis

Job Requirements:

Strong experience in the travel domain is mandatory
Expertise in MS Office, especially Excel, Word, and PowerPoint
Knowledge of QC tools like Pareto and Six Sigma
Excellent communication skills in English, both written and verbal
Organized, target-driven, and ability to manage multiple tasks

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