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IGT Solutions
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Manager Quality - Airline / GDS experience

Manager Quality - Airline / GDS experience

7 - 12 years

|

8 - 12 Lacs

gurgaon haryana india

Posted:10 hours ago| Platform: Foundit logo

Apply

Skills Required

airline process gds sabre

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Lead and manage Quality Evaluators and Team Leaders to maintain high-quality standards
Drive client and stakeholder collaboration to implement continuous process improvements
Monitor transaction quality and ensure compliance with performance standards
Analyze agent performance and process efficiency for ongoing enhancements

Role Responsibilities:

Manage a team focused on transactional quality and performance monitoring
Use Six Sigma methodologies to improve system quality and performance
Track and analyze process trends, implementing corrective actions where necessary
Prepare and present detailed performance reports and implement motivational initiatives

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