Assistant manager Quality Contact center

4 - 10 years

8 - 12 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

  • Lead and manage Quality Evaluators and Team Leaders for high-quality performance
  • Drive client and stakeholder communication for continuous process improvements
  • Oversee transaction monitoring and ensure adherence to quality standards
  • Analyze agent performance, implementing corrective actions for performance gaps

Role Responsibilities:

  • Manage a team ensuring quality standards in transactional processes
  • Utilize Six Sigma methodologies for system and performance improvement
  • Track trends and identify opportunities for enhancing process quality

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IGT Solutions

Information Technology and Services

New Delhi

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