Posted:5 hours ago|
Platform:
Work from Office
Full Time
Oversee and manage a team of 20 to 25 QA Analysts, ensuring adherence to quality standards and performance metrics.
Conduct regular audits to ensure compliance with risk management and quality frameworks.Utilize quality systems and tools to monitor and maintain the quality of transaction processes.Perform root cause analysis to identify and resolve quality issues.Drive process improvement initiatives and implement strategies to enhance quality assurance practices.Prepare and present detailed quality reports and statistics, providing actionable insights to senior management.Develop strategic plans to enhance the overall quality framework and ensure alignment with organizational goals.E-commerce and Client Handling Expertise:Proven experience in managing quality processes in customer-centric industries such as e-commerce, travel, or telecom.Strong client-handling skills, with the ability to collaborate effectively with domestic clients to meet and exceed quality expectations.
Hexaware Technologies
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