Assistant Manager - Project Management (API)

As a member of our team, you will play a crucial role in facilitating the onboarding and implementation process for our API customers. Your responsibilities will include serving as the main point of contact for customers during this phase, understanding their requirements, and translating them into system configurations and workflows. In addition, you will project manage implementation timelines and deliverables, collaborating closely with various teams such as Sales, Tech, Product, and Ops to ensure seamless deployments. You will also be responsible for training end-users and clients on the platform post-implementation, identifying any gaps in client understanding or system capabilities, and providing viable workarounds or solutions. Tracking and reporting on implementation milestones, risks, and blockers will be an essential part of your role, as well as conducting regular check-ins with customers to gather feedback and ensure their satisfaction. Your ability to communicate effectively, coordinate with multiple stakeholders, and problem-solve will be key to your success in this position.,