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Assistant Manager - Process Training(GDS/Airlines/Travel) - REF69605X

Assistant Manager - Process Training(GDS/Airlines/Travel) - REF69605X

WNS Holdings

4 - 8 years

6 - 10 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Process Training coaching Training management training delivery Training Need Identification training planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

AM - Training Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment. Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Assistant Manager - Process Training(GDS/Airlines/Travel) - REF69605X

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Assistant Manager - Process Training(GDS/Airlines/Travel) - REF69605X

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

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