Assistant Manager

Roles and Responsibilities:

Primary Responsibilities:

• Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
• Retention :Will be involved in supply/customer  retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc
• Community management: actively moderate (bring people together), leverage, and rule the driver /customer community to shape the best service quality to users and the best worth for drivers.
• Execute Marketing and Branding initiatives for the city as per the BTL plans
• Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights
• Analyze data and prepare reports to monitor performances, find business problems and come up with solutions. 
• Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.
• Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 20+ high performing individuals.

Skills

• Strong verbal and written communications skills. 
• Solve business problems using analytical skills and a capacity to work with large data sets
• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
• An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
• Willingness to roll up sleeves and get hands dirty by being on field most of the time.
• Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
• Self-directed
• SQL Query writing would be an added advantage.