Assistant Manager

Key Responsibilities & Deliverables

1. High-Volume Team Management & Leadership

• Team Leadership:

  Directly manage, mentor, and motivate a large team of

  $40$ to $50$ Sales/Telecalling Executives

  to consistently meet and exceed sales targets.

• Performance Monitoring:

  Closely monitor daily and weekly team performance KPIs (call volume, conversion rates, talk time, attendance, quality scores) and implement immediate corrective actions.

• Roster & Attendance:

  Manage team schedules, leave requests, and adherence to company policies to ensure optimal floor coverage and productivity.

2. Sales Strategy & Target Achievement

• Target Ownership:

  Take complete ownership of the team's aggressive revenue goals and sales targets for designated insurance products (Life, Health, or Motor).

• Sales Execution:

  Develop and deploy effective daily, weekly, and monthly sales plans, contests, and incentive schemes to drive maximum productivity and engagement.

• Process Improvement:

  Identify bottlenecks in the sales funnel and propose data-backed improvements to the process, script, and training modules.

3. Coaching, Quality & Retention

• Coaching & Development:

  Conduct regular group training, one-on-one performance reviews, and side-by-side coaching to enhance soft skills, product knowledge, and objection handling techniques.

• Quality Control:

  Collaborate with the Quality Assurance (QA) team to audit calls and ensure all sales activities adhere to regulatory compliance standards and Policybazaar's service quality benchmarks.

• Attrition Management:

  Implement strategies focused on employee engagement, career growth, and proactive issue resolution to manage and significantly reduce team attrition.

Required Qualifications and Experience

• Experience:

  A minimum of

  7+ years of total work experience

  , with extensive time spent in a

  Telesales, Call Center, or BPO environment

  within the

  BFSI/Insurance/Fintech

  sector.

• Management Scale:

  Proven experience managing a large team, ideally a minimum of

  30-40 people or more

  , for a sustained period.

• Telecalling Expertise:

  Deep, hands-on knowledge of telecalling best practices, script optimization, and telesales metrics.

• Education:

  Graduate or Post-Graduate in any discipline.

• Technical Skills:

  Proficiency in CRM software (e.g., Salesforce), MS Excel, and effective data analysis for performance reporting.

Why Policybazaar?

• Lead a massive team and have a direct, high-impact role in the company's growth.
• Highly competitive compensation package with strong, achievable incentives.
• Be part of a recognized, market-leading brand in the Indian financial sector.