Assistant Manager - PLCS - Growth

Location Name:

Job Purpose

Duties And Responsibilities

•  Track and improve key performance indicators such as query resolution time, repeat queries etc
•  Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks
•  Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
•  To liaise with IT team, Ops and other team to ensure early resolution of sales query
•  Support regular and adhoc data analysis on business metrices
•  Plan and execute time bounded projects on Geo – expansion
•  Liase with internal teams such Admin, IT, HR for launch of new branches
•  Track and monitor productivity of branches under Geo-expansion
•  Work on delivering critical business projects as assigned from time to time.
•  Provide relevant data points for Management reporting
  

Required Qualifications And Experience

•  Graduate/ Post Graduate
•  With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage.
•  Excellent communication skills.
•  Exceptionally high motivational levels and needs to be a self-starter