Assistant Manager Patient Billing

Job Purpose:

To manage and streamline hospital billing operations across units, ensure accurate and timely billing processes, maintain compliance with policies and regulatory guidelines and support continuous improvement initiatives at the corporate level.

Key Responsibilities:

• Billing Operations Oversight:

  Supervise and monitor billing processes for all hospital units to ensure accuracy, compliance, and timeliness.

• MIS & Reporting:

  Prepare and review daily/weekly/monthly billing reports (e.g., revenue reports, outstanding bills, rejected claims) for internal and external stakeholders.

• Audit & Compliance:

  Ensure billing practices adhere to statutory regulations, insurance norms, and company policies. Coordinate with internal auditors and ensure resolution of audit findings.

• Revenue Assurance:

  Track and reconcile billed vs. realized revenue. Identify gaps, leakages, or process inefficiencies and suggest corrective actions.

• TAT Monitoring:

  Ensure Turnaround Time (TAT) for bill generation, approvals, and dispatch is within defined SLA across units.

• Team Coordination:

  Liaise with unit billing teams, finance departments, insurance, and TPA cells for process alignment and escalation handling.

• Software & Process Implementation:

  Support rollout and training for billing software updates, automation initiatives, and SOP implementations across units.

• Stakeholder Communication:

  Interact with business heads, operations, and clinical teams to support billing-related decision-making and issue resolution.

Key Skills & Competencies:

• Strong understanding of hospital billing processes, including cash, credit, TPA, and insurance billing
• Proficiency in hospital billing systems (e.g., HIS, ERP)
• Analytical skills and data interpretation
• Attention to detail and process orientation
• Good communication and coordination skills
• Ability to work with cross-functional teams and handle multiple units
• Knowledge of medical coding and insurance guidelines (preferred)

Qualifications & Experience:

• Graduate/Postgraduate in Commerce, Finance or Hospital Administration
• 2-3 years of experience in hospital billing, preferably in a corporate or multi-hospital setting
• Exposure to corporate office coordination and centralized billing operations is an advantage

deepti.modani@carehospitals.com