Assistant Manager Operations - Claims Process

REPORTING RELATIONSHIP

DEPARTMENT: MASS TORT LIEN RESOLUTION TEAM

POSITION LOCATION: VADODARA, GUJARAT, INDIA (ON-SITE)

POSITION BUDGET: 9,00,000 - 13,00,000 PA.

POSITION SUMMARY

Managing team through team leaders and coaches them effectively to achieve the service line goals in line with

company’s vision and mission. Asst. manager will ensure timely resolution of all cases and claimant throughout the lien

cycle without any hiccups. Asst. manager will be responsible to transition new processes and manage the current

processes effectively without any hiccups by coordinating with US team. He will own the process and accountable for

any action of team. Asst. manager will be responsible for team member productivity; training and managerial tasks to

deliver as per deadline and up to client satisfaction. Asst. manager will develop and mentor team members through

training and bring visible result on table.

JOB RESPONSIBILITIES

The Asst. manager is responsible for all aspects of resolving mass tort healthcare liens including:

• Daily workflow management to ensure maximum capacity to the project pool.

• Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests,

etc.

• Defining process and identification of possible gaps. Preparation of SOP, checklists, and timely review of the

same.

• Be people’s person by conducting regular one on one, empathize with people concerns, escalate timely on issues,

target the problem & not the person attitude.

• Create and produce variety of reports to shed light on process efficiency in a timely manner. Carry out actions

on any directive passed from management in a timely efficient way.

• Building relationships with all stake holders and carry out smooth operation without any misses in BAU.

• Carrying training need identification and ensuring all team members are trained for any process work to manage

unforeseen circumstances.

• Setting up right team culture by educating, empowering, and supporting all team members.

KNOWLEDGE, SKILLS AND ABILITIES

• Graduate or Postgraduate degree with any stream is must. Preferably MBA or PGDBM.

• Excellent oral & written English communications skills with problem solving ability

• Ability to work independently and with others in a team environment.

• Training skills to conduct process, refresher & basic soft skills training

• Knowledge of process automation and Operational excellence is must.

• Very strong computer skills in Window, Word, Excel, Power Point, and Internet/Intranet

• Ability to create a challenging, fast paced team-oriented environment

• Ability to learn quickly & teach members on process nuances

• Ability to interact with confidence with US internal & external customers

• Adaptability and flexibility to work in any shift time and on any holiday.

• Being proactive in taking up new challenges & increase scope of self-exposure

• Have excellent customer service, interpersonal, listening, and problem-solving skills.

• Accept and actively solicit feedback.

• Can manage, multi-task, and organize separate case information.

• Apply critical thinking with your analytical skills.