Assistant Manager / Manager Learner Success

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Role Overview:

Principal Accountabilities & Responsibilities

Academic Participation Monitoring & Intervention

• Monitor key academic participation indicators such as live class attendance, video watch time, quiz/assignment completion and exam participation across programmes.
• Establish thresholds / triggers to identify learners at-risk (low engagement, delayed submissions, declining performance).
• Coordinate with TAs, faculty, and programme leads to plan and deliver timely interventions (e.g.,remedial tutorials, peer-study groups, one-to-one coaching) for identified students.
• Maintain dashboards and reports that provide timely visibility on student academic participation and flag risk cohorts.

Learner Support & Engagement

• Collaborate with the Learner Experience & Success team to coordinate support for learners: academic counselling, study-skills sessions, peer mentoring, and motivational initiatives.
• Work alongside communications teams to ensure targeted outreach (via LMS, email, WhatsApp) to specific learner segments (e.g., first-time online learners, low-engagement groups).
• Assist in designing co-curricular and extra-curricular academic-support activities (study circles, mock exams, revision workshops) to strengthen learner participation and sense of belonging.

Teaching Assistant & Faculty Collaboration

• Liaise with TAs and Faculty to track academic progress (average class scores, submission delays,dropout trends).
• Monitor TA engagement and responsiveness, and feedback from learners on TA/faculty experience.
• Work with academic leads to identify patterns (e.g., large drops in quiz completion) and propose corrective enhancements in delivery or learner support.

Feedback, Analytics & Continuous Improvement

• Work on feedback mechanisms tied to academic participation e.g., surveys post-tutorials, mid-term check-insto assess learner experience of academic support.
• Analyse data trends (engagement vs performance vs retention) and derive actionable insights.
• Prepare regular reports for senior leadership highlighting participation metrics, at-risk segments, intervention outcomes and recommendations for improvement.

Reporting & Stakeholder Management

• Develop and maintain dashboards/scorecards for academic participation, engagement and progression metrics; escalate major risks and propose mitigation plans.
• Present findings in leadership meetings, working closely with programme leads, analytics, operations and learner experience teams.
• Serve as the academic success liaison across functions: academic delivery, operations, analytics, learner communications.

Skill and Ability Requirements

• Strong analytical orientation: ability to interpret academic participation data, identify patterns and propose actionable strategies.
• High proficiency with LMS platforms, student engagement tools, analytics dashboards and basic reporting tools like MS Excel / Power BI / Tableau). Exposure to tools like Canva, Adobe Express,Pixlr etc is desirable.
• Excellent written & spoken English communication as well as collaboration skills: able to coordinate across academic, operations, learner-experience teams and influence stakeholders.
• Programme management mindset: comfortable owning monitoring frameworks, dashboards, intervention workflows, managing process ambiguity with short-term and long-term interventions, and continuous improvement cycles.
• Learner-centric attitude: strong empathy, commitment to student success and should be emotionally intelligent as well as resilient in understanding behavioural patterns & challenges to design support mechanisms tailored to diverse online learners.
• Stakeholder-engagement capability: working with faculty, TAs, operations, analytics and learners to drive shared academic goals.

Qualification & Experience

• Graduate / Post graduate in any stream. MBA is desirable.
• 7-10 years of overall experience with preferably 4-5 years of experience in EdTech or Online Education Operations.
• Proven track record in monitoring and improving student participation, retention or academic engagement in an online or blended learning context.
• Experience working with academic delivery teams, tracking student performance and driving intervention workflows is preferred.