Assistant Manager- Logistics Coordinator

As the ideal candidate for this position, you will be responsible for planning and coordinating vehicle dispatch to ensure timely delivery and pickups, while effectively addressing any customer scheduling needs. You will play a key role in implementing route optimization strategies to maximize delivery efficiency and manage costs. It will be your duty to maintain precise tracking of vehicle movements and promptly address any in-transit issues that may arise. Your excellent customer service skills will be put to use as you handle queries and follow-ups via calls and emails. In addition, you will oversee vehicle maintenance to ensure operational readiness and mitigate potential damages. Collaboration with the warehouse team will be essential to streamline operations and manage any order errors or cancellations that may occur. Monitoring team performance and providing necessary training to support staff will also be part of your responsibilities. To excel in this role, you should possess strong communication skills in both English and Hindi to enable cross-functional coordination. Proven problem-solving abilities with a proactive approach to challenges will be beneficial. Demonstrating flexibility in working within various shift schedules, as required, is essential. Solid knowledge of logistics processes, complemented by proficiency in related tools and databases, will be advantageous. You should be capable of handling customer communications and efficiently resolving escalations. Previous experience in coordinating with third-party business partners and drivers, as well as data entry skills to maintain accurate and organized records of logistics operations, will also be valuable. Your skills in excellent process knowledge/tools, coordination with 3rd party business partners, route optimization, in-transit damage management, vehicle maintenance, daily routes planning, strong decision-making, data entry proficiency, outbound call comfort, team collaboration, customer calls handling, flexibility in different shifts, logistics processes understanding, team performance monitoring, good communication skills, customer escalations resolution, error and cancellations addressing, problem-solving ability, and handling drivers and customer calls will contribute to your success in this role. Your proficiency in communication in English and the local language, logistics processes knowledge, and vehicle dispatch management will be key assets that you will utilize in this position.,