Assistant Manager - IT Infra

Role & responsibilities

Cloud & Virtualization

Enterprise Applications

Security Solutions

Windows Server

Monitoring & Tools

Operating Systems

Cloud Infrastructure Expertise

KEY DELIVERABLES

• IT Infrastructure & Data Centre Operations IT / OT Operation IT Digitalization / Automation Projects Application Architecture SAP, PP1, PP, MII, PE2 Operational ITIL Framework Business Continuity Planning (BCP) Supplier Contracts Audit and Compliance Oracle ERP Architecture Disaster Recovery/SLA Management IT Strategy Planning & Execution Team Management & Leadership.
• Expert in evaluation of Future industry 4.0 Technologies in the Field of Automation projects.
• Expert in prepare flow diagram of the application, Review architecture level and deployed application.
• Having sound knowledge of Communication SAP, MII and External Application program
• Highly Experience in migration application different tent and single tenant
• Administer various IT Infrastructure Programs through program governance processes; managing service delivery frameworks; developing relationships with business stakeholders and leadership teams across geographies and departments
• Execution of Problem Management, Knowledge Management and Service Request Management Processes along with integration of these processes with self-service benefitting the end customers
• Developed and delivered IT Services Management (ITSM) Solutions based on ITIL Best Practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure
• Spearheaded large-scale program management including Project Management, Enterprise Program Governance, Risk Management; efficiently examined & controlled expenditures and cost against delivery
• Exposure in managing Business Application right from the stage of conceptualization, planning, solution design, development, testing, troubleshooting till implementation
• Key provider of ITIL related services within legal borders, security, and internal norms, monitoring the customer SLAs and Service Delivery Quality KPIs
• Look after the entire IT Infrastructure and Operations at Multiple geographical location
• S4HANA Project local Affiliate •
• Key Responsible for Promas and MDC systems.
• Well-versed with Microsoft Office 365, SAP Production system, B. One, SAP Fiori
• Performing in-depth audits for ensuring that the process is up to date •
• Devising & executing IT strategies and business plans in line with the companys business plans, creating and employing policies and procedures for all IT Platforms
• Staying abreast of the new development in computer and network vulnerabilities, data hiding and encryption.
• Steered initiatives towards continuous process improvement and cost reduction that significantly saved 10000 Euro in IT cost
• Ensuring timely closure of all incidents as per Incident Management Practices; preparing disaster recovery plans for the network and security devices; interfacing with vendors for network & security products
• Framing & employing change management strategies around complex client business initiatives by utilizing proven methodologies and techniques